Terms and Conditions

General Terms and Conditions (AGB)

1. Conclusion of the Package Travel Contract, Third-Party Services, Scope and Definitions

1.1 Scope / Organizer

For the business relationship between you and us, the

BB & TL GmbH
Dorfring 17b
22889 Tangstedt
Germany

Tel.: 040 / 638 644 94
Internet: www.zrce.de
E-Mail: info@zrce.de

Commercial Register: Kiel District Court, HRB 17231
Managing Directors: Benjamin Buhs and Timo Laub

as the tour operator (hereinafter: “Organizer”), only the following General Terms and Conditions in their version valid at the time of the travel registration apply. Deviating general terms and conditions of our customers will not be recognized unless we expressly agree to their validity in writing. These conditions supplement §§ 651a–y BGB as well as §§ 4–11 BGB-InfoV and fill these out.

1.1.1 Conclusion of Contract

With your travel registration, you make a binding offer to the organizer to conclude the package travel contract.
The package travel contract comes into effect with the receipt of the acceptance declaration from the organizer. This does not require any specific form.

1.1.2 Travel Registrations via the Booking Form on www.zrce.de

1.1.2.1 Booking Request

You can select various travel services from the organizer's range and submit a binding offer to conclude a package travel contract via the button
“Book now for a fee” (booking request). Before sending the booking request, you can change and view the data at any time.
However, the application can only be submitted and transmitted if you accept these contractual conditions by clicking the checkbox
“I have read the organizer's AGB and agree to their validity.”

1.1.2.2 Acknowledgment of Receipt / Order Confirmation / Contract Confirmation

We will then send you an automatic acknowledgment of receipt by e-mail, in which your booking request
is listed again and which you can print using the “Print” function. The automatic
acknowledgment of receipt merely documents that your booking request has been received by us and does not constitute
an acceptance of the application. The contract is only concluded through our acceptance declaration, which
is sent with a separate e-mail (order confirmation).

In this e-mail or in a separate e-mail, but at the latest when the travel services are provided or a booking number is assigned,
the contract text (consisting of booking request, AGB, and order confirmation)
will be sent to you on a durable medium (e-mail or paper printout) (contract confirmation).
The contract text will be stored in compliance with data protection regulations.

1.2 Registration for Additional Participants

The registration is made by the registrant also for all participants listed in the registration, for whose
contractual obligations the registrant is liable as for his own obligations, provided he has assumed a corresponding
separate obligation by express and separate declaration.

1.3 Travel Confirmation / Deviations

Upon or immediately after the conclusion of the contract, you will receive a written travel confirmation containing all essential
information about the travel services you have booked.

If the confirmation deviates from your registration, the organizer is bound to the new offer for 10 days.
The package travel contract comes into effect based on the new offer if you accept the offer within this period.

1.4 Reservations

Reservations are registrations for trips that have not yet been advertised. They will be converted into firm bookings based on availability as soon as and to the extent that the trip is bookable for the desired travel period.

1.5 Third-Party Services (Tickets)

If you only book a ticket from a third-party provider without further travel services, the
organizer acts only as an intermediary for a third-party service. By purchasing mediated tickets, contractual relationships arise exclusively between you and the respective provider. Please refer to the ticket for the name of the respective provider.

1.6 No Right of Withdrawal

You do not have a right of withdrawal in accordance with § 312g Abs. 2 Nr. 9 BGB (Civil Code).

2. Payment

2.1 Insolvency Insurance / Security Certificate

To secure customer funds, the organizer has taken out insolvency insurance with Zürich Insurance plc,
Solmsstraße 27–37, 60486 Frankfurt am Main. A security certificate is included in the confirmation.
In addition, the confirmation specifies the amounts for advance and final payment and, if applicable, cancellation.

2.2 Due Date for Isolated Booking of Accommodation

2.2.1 Deposit

Upon conclusion of the contract, the deposit of 20% of the total price becomes due against the handover of the confirmation
and is payable within 7 days from the conclusion of the contract. The costs for any travel insurance
are due in full together with the deposit.

2.2.2 Final Payment

The remaining price is due 5 weeks before the start of the trip and will be debited when it is certain that your trip – as
booked – will be carried out and the travel plan (in case of ticketless travel) or the travel documents will be transmitted to you
as agreed. For last-minute bookings (from four weeks before the start of the trip), the entire travel price is due immediately.

2.2.3 Fees

The fees in the event of a cancellation (see section 7) and processing and rebooking fees (see section 8)
are due immediately.

2.3 Due Date for Package Tours Including a Flight

For package tours that include a flight, the travel price is due immediately in full upon conclusion of the contract against the handover of the
confirmation.

2.4 Due Date for the Mediation of Tickets and Airport Transfers

When booking only mediated travel services, such as tickets for mediated
events (e.g., festival tickets), or for isolated bookings of an airport transfer, the price is due immediately in full upon conclusion of the contract against the handover of the confirmation.

2.5 Payment to the Organizer

2.5.1 Payment Methods

We offer the following payment methods: PayPal, SEPA direct debit, giropay, SOFORT transfer, credit card, and
payment on invoice.

2.5.2 SEPA Direct Debit Mandate

If and to the extent that the organizer offers payment via SEPA direct debit, it requires a so-called
“mandate” that allows the debit of your current account with the amount to be paid (advance and final payment) via direct debit.
The mandate is part of the confirmation.

2.5.3 Credit Card

If and to the extent that the organizer accepts payment by credit card, it requires your address or, if applicable, the
address of the document recipient as well as your consent to debit from your credit card. A transaction fee of 0.7% of the travel price, rounded to whole euros commercially, applies to payments. This does
not apply to payments according to section 2.6 as well as for payments via direct debit.

2.5.4 Bank Transfer

You can also pay by bank transfer before the start of the trip. The organizer requires the first and last name,
the complete address, the phone number, and the e-mail address of the booker for this.

2.5.5 PayPal / Additional Fees

We offer payment via the payment service provider PayPal as another payment method. For other
payment methods than SEPA basic direct debits, SEPA corporate direct debits, SEPA transfers, and payment cards, the
tour operator is entitled to charge costs incurred by the customer due to the selection of this payment method
as additional fees. The amount of the additional fees will be displayed during the ordering process.

2.6 (removed)

2.7 Change of Payment Method

Changes to the agreed payment method can only be made up to 6 weeks before the start of the trip and only for outstanding
payments.

2.8 Travel Plan / Travel Documents

If you do not receive the travel plan (in case of ticketless travel) or, in exceptional cases, the travel documents by no later than
4 days before the start of the trip, please contact us immediately. For last-minute bookings or
changes to the trip from 14 days before the start of the trip, you will receive a travel plan via the same method as for
longer-term bookings. In your own interest, we ask you to carefully check the travel plan (in case of ticketless travel) or
the travel documents upon receipt.

2.9 Payment Default / Withdrawal / Reminder Costs

If due payments are not made or not made in full and you do not pay even after a reminder with a deadline
set, the organizer can withdraw from the respective contract unless a significant travel defect already exists at that time. The organizer can demand withdrawal fees in accordance with the previous sentence if it withdraws from the package travel contract.

If you do not make payments despite their due date, the organizer also reserves the right to charge a reminder fee of €1.50 for the second reminder. You are free to prove that no or significantly lower costs were incurred.

2.10 Additional Services

Costs for additional services such as obtaining visas, etc. are not included in the travel price unless expressly stated in the service description.

3. Services, Prices

3.1 Contractual Basis

The services contractually agreed upon are derived from the service descriptions (e.g., internet, catalog,
flyers) and the references to them in the confirmation (see section 1.1 sentence 2). Before the conclusion of the contract,
the organizer can make changes to the service descriptions at any time, of which the traveler will of course be informed before booking.

3.2 Executing Airline / Community List

The organizer is obliged under Regulation (EC) 2111/2005 of 14.12.2005 to inform you about the identity
of the executing airline(s) when booking. If an executing airline is not yet determined at the time of booking,
you will initially be informed about the identity of the likely executing airline(s). Once the identity is finally established,
you will be informed accordingly. In the event of a change of the executing airline after booking, you will be informed of the change as soon as possible.

The list of airlines that are subject to an operating ban in the EU (“community list”) can be found at www.lba.de > Frequently searched > Airlines with flight bans.

3.3 Air Transportation

The organizer points out that direct flights may have stopovers for flight and program-related reasons.
It is strongly recommended to carry money, valuables, technical devices, and medications only in
hand luggage.

3.4 Special Requests, Individual Travel Design

3.4.1 Special Services

The organizer strives to meet your request for special services that are not listed in the service description (section 3.1)
(e.g., adjacent rooms or rooms in a specific location) as far as possible.

3.4.2 Fee for Individually Deviating Travel

A fee of a maximum of €50 per traveler and week will be charged for processing individual trips that deviate from the respective service description.

3.4.3 (removed)

3.4.4 Rebookings in the Destination Area

For flight and/or hotel rebookings requested by travelers in the destination area, the organizer reserves the right to charge a reasonable processing fee per person in addition to any additional costs that may arise.

3.4.5 Pets

The transport of pets is only permitted in cases where the service description expressly allows it.

3.4.6 Uniform Catering

Please note that only identical catering services can be booked within a unit. This also applies
to accompanying children.

3.5 Extension of Travel

If you wish to stay longer at your holiday destination, please contact your tour guide or the local
representative of the organizer as early as possible. We are happy to extend your stay if corresponding accommodation and
return transport options are available. The costs for an extension must be paid immediately on site upon our request.
Please note the tariff conditions associated with your return journey as well as the validity period of any travel insurances
and any required visas.

3.6 Tour Guide, Support

During the offered trips, you will be looked after on site; in most holiday areas by tour guides from the organizer or by
local representatives of the organizer (e.g., landlords of holiday apartments). Otherwise, you will find contact details in your travel plan
(in case of ticketless travel), in your travel documents, or at www.zrce.de.

In case of complaints, please note the special instructions under section 13.7.2.

4. Special Notes for Holiday Apartments, Holiday Homes, and Campers

4.1 Additional Costs

Consumption-dependent additional costs or those for additional services requested by you are usually not included in the travel price.
Unless otherwise stated in the service description, they must be paid directly on site.

4.2 Occupancy

The holiday apartment/holiday home/camper may only be occupied by the number of adults and children specified in the service description and listed in the confirmation.

4.3 Arrival and Departure

The specified arrival and departure dates are binding.

4.4 Deposit

Upon handover of the keys, a reasonable amount (deposit) may be required as security for any damages or consumption-dependent additional costs to be paid on site. The repayment or offsetting occurs when the accommodation and inventory
have been returned in proper condition cleaned at the end of the stay.

5. Child Discounts

5.1 Relevant Age

The child's age at the start of the trip is decisive. Regardless of this, every accompanying child and its age must be stated at the time of booking.

5.2 Scope

The scope of child discounts can be found in the respective service description.

5.3 Incorrect Age Information

In the case of incorrect age information, the organizer is entitled to charge the resulting differences to the correct travel price plus a
processing fee of €50. You are free to prove that no or significantly lower processing costs were incurred.

6. Changes in Services and Prices

6.1 Changes in Services

Changes to essential travel services compared to the agreed content of the package travel contract, which become necessary after the conclusion of the contract and were not brought about in bad faith by the tour operator, are only permitted to the extent that they are not significant
and do not impair the overall structure of the booked trip. Any warranty claims remain unaffected, especially
if the changed services are defective. The organizer is obliged to inform the customer about significant
changes in services immediately after becoming aware of the reason for the change. If necessary, he will offer the customer a free
rebooking or a free withdrawal.

6.2 Ship Travel

In the case of ship travel, the captain alone decides on necessary changes to the travel time and/or routes, for example, for safety or
weather reasons.

6.3 Price Adjustments

The organizer reserves the right to change the travel price agreed upon in the package travel contract in the event of an increase in transportation costs or
fees for certain services, such as port or airport fees, after the conclusion of the contract as follows.

6.3.1 Increase in Transportation Costs

If the transportation costs existing at the conclusion of the package travel contract increase, especially fuel costs, the
organizer can increase the travel price according to the following calculation:

• a) In the case of an increase related to the seat, the organizer can demand the increase amount from the traveler.

• b) In other cases, the additional transportation costs demanded by the transportation company per means of transport are divided by the number of seats of the agreed means of transport. The resulting increase amount
  for the individual seat can be demanded by the organizer from the traveler.
  

6.3.2 Increase in Fees

If the fees existing at the conclusion of the package travel contract, such as port or airport fees, are increased against the organizer,
the travel price can be increased by the corresponding proportional amount.

6.3.3 Conditions

An increase according to sections 6.3.1/6.3.2 is only permissible if more than
4 months lie between the conclusion of the contract and the agreed travel date and the circumstances leading to the increase were neither present nor foreseeable for the organizer before the conclusion of the contract.

6.3.4 Information / Rights of the Traveler

In the event of a subsequent change in the travel price, the organizer must inform the traveler immediately. Price increases from
the 20th day before the start of the trip are invalid. In the case of price increases of more than 8%, the traveler is entitled to withdraw from the package travel contract without fees or to demand participation in a trip of at least equal value if the organizer is in a position to offer such a trip without additional cost to the traveler from its offer. The mutual rights and obligations mentioned in this paragraph also apply in the event of a permissible change of an essential travel service.

6.3.5 Assertion

The traveler must assert these rights immediately after the organizer's declaration regarding the price increase or change in the travel service.

7. Withdrawal by the Traveler Before the Start of the Trip / Cancellation Fees

7.1 Withdrawal Declaration

You can withdraw from the trip at any time before the start of the trip. The decisive factor is the receipt of the withdrawal declaration by the organizer
(addresses see above under section 1). You are advised to declare the withdrawal in writing.

7.2 Withdrawal / Non-Attendance

If you withdraw from the trip or if you do not attend the trip, the organizer loses the claim to the travel price.
Instead, the organizer can demand reasonable compensation depending on the respective travel price for the travel arrangements made until the withdrawal/non-attendance
if the withdrawal or non-attendance of the trip is not attributable to him and there is no case of
force majeure. These cancellation fees are standardized in section 7.5, taking into account the proximity of the time of withdrawal to the contractually agreed start of the trip in a percentage ratio to
the travel price. Normally saved expenses and the normally possible alternative use of the travel services are taken into account.

7.3 Late Arrival / Missing Travel Documents

Cancellation fees are also payable if a traveler does not arrive on time at the times announced in the travel documents at the respective departure airport or departure location or if the trip cannot be started due to the absence of travel documents not attributable to the organizer (e.g., passport or necessary visas).

7.4 Proof of Lower Costs

You are free to prove that no or significantly lower costs were incurred in connection with the withdrawal or non-attendance of the trip than those indicated by the organizer in the applicable flat rate (see section 7.5). The organizer reserves the right to demand a higher, specific compensation in deviation from the flat rates listed in section 7.5. In this case, he is obliged to specify and substantiate the demanded compensation taking into account the saved expenses and any alternative use of the travel services.

7.5 Standardized Cancellation Fees

The standardized claim for cancellation fees is usually per person/per accommodation unit for cancellations:

7.5.1 Standard Fees

Accommodation “Noa Glamping Resort”:

A cancellation is not possible free of charge. A postponement or name change of the booking is possible after consultation.

All other accommodations:

• up to 10 weeks before the start of the trip: 25%

• up to 8 weeks before the start of the trip: 50%

• up to 7 weeks before the start of the trip: 100%

7.5.2 Mediated Travel Services

For merely mediated travel services, especially for tickets, the cancellation conditions of the respective provider apply,
which will be communicated to you at the time of booking.

7.6 Combined Individual Services

If you have compiled several services with individual prices (e.g., flight and round trip), the cancellation fees must be determined individually for each and then added together.

8. Rebooking, Substitute Person

8.1 Rebooking

At your request, the organizer will make a change to the confirmation (rebooking) as far as possible until the 31st day before the start of the trip.
Rebookings include, for example, changes to the travel date, travel destination, place of departure, accommodation, or transportation.
A separate fee of €50 per person will be charged for this. Any additional costs incurred with service providers (e.g., airlines) will be charged separately. Please also pay attention to the correct spelling of your name.

In addition, the following applies:

• 
  In the case of a change of transportation, accommodation (except for changes within the booked accommodation), or travel date, the travel price for the changed services will be completely recalculated based on the then applicable prices and conditions.
  

• 
  In the case of a change within the booked accommodation (e.g., change of room category, type of catering, or occupancy of the booked room), the price for the changed services will be recalculated based on the prices and conditions underlying the booking so far.
  

• 
  Changes after the above deadlines as well as changes beyond the validity period of the service description underlying the booking
  (section 3.1) can only be made after withdrawal from the package travel contract under the conditions according to section 7.5 with simultaneous re-registration.
  

8.2 Substitute Person

Until the start of the trip, the traveler can request that a third party enter into his rights and obligations from the package travel contract.
This requires notification to the organizer.

The organizer can object to the entry of the third party instead of the traveler if the third party does not meet the special travel requirements or
if legal provisions or official orders oppose his participation.

If a third party replaces the registered participant, the organizer is entitled to demand a processing fee of €20 for the costs incurred by the participation of the substitute person. Any additional costs incurred with service providers (e.g., airlines) will be charged separately. You are free to prove that no or significantly lower costs were incurred due to the entry of the third party.

The registered participant and the substitute person are jointly liable as joint debtors for the travel price and the costs arising from the entry of the substitute person.

9. Travel Insurance

The organizer recommends taking out a comprehensive travel insurance package, especially including a (also bookable separately)
travel cancellation insurance as well as insurance to cover repatriation costs in case of accident or illness.

10. Withdrawal and Termination by the Tour Operator

10.1 Termination Due to Disturbance

The organizer can terminate the package travel contract without notice if the execution of the trip is persistently disturbed by the traveler despite a corresponding
warning from the organizer. The same applies if a traveler behaves in such a way that the immediate termination of the contract is justified. However, the organizer retains the right to the travel price. Any additional costs for
the return transport are borne by the disturbing party.

However, the organizer must take into account the value of saved expenses as well as those benefits obtained from another use of unutilized services, including any refunds from service providers.

10.2 Withdrawal Before the Start of the Trip

The tour operator can withdraw from the contract before the start of the trip in the following cases:

• 
  For the package trip, fewer people than the minimum number of participants specified in the contract have registered; in this case, the
  tour operator must declare the withdrawal within the period specified in the contract, but at the latest:
  

  • 20 days before the start of the trip for a duration of more than six days,

  • seven days before the start of the trip for a duration of at least two and a maximum of six days,

  • 48 hours before the start of the trip for a duration of less than two days.

• 
  The tour operator is prevented from fulfilling the contract due to unavoidable, extraordinary circumstances; in this case, he must
  declare the withdrawal immediately after becoming aware of the reason for withdrawal.
  

The organizer will of course inform you if it becomes apparent at an earlier time that the minimum number of participants cannot be reached.
The withdrawal declaration will be sent to the traveler immediately. You will then receive the paid travel price back immediately, at the latest
within 14 days.

10.3 Remedy / Substitute Performance

In cases where the tour operator cannot refuse remedy (§ 651k Abs. 1 S. 2 BGB), the tour operator must provide remedy through an appropriate substitute performance if the travel defect
affects a significant part of the travel services (§ 651k Abs. 3 BGB). A reduction in the value of the services, if the substitute performance is not equivalent, must be compensated by the tour operator in cash (reduction of the travel price).

If the traveler legitimately refuses the substitute performance, he can terminate the trip and assert the legal consequences of termination without the need for a termination declaration, or if he continues the trip, he can assert reduction and compensation for damages.

11. Extraordinary Circumstances, Force Majeure

11.1 Unavoidable, Extraordinary Circumstances

Due to the termination of the package travel contract in cases of force majeure, we refer to § 651h BGB, according to which the tour operator cannot demand compensation
if unavoidable, extraordinary circumstances occur at the destination or in its immediate vicinity that significantly impair the execution of the
package travel or the transportation of persons to the destination.

Circumstances are unavoidable and extraordinary in the sense of this subtitle if they are not under the control of the party invoking them,
and their consequences could not have been avoided even if all reasonable precautions had been taken.

11.2 Travel Advisories

Travel advisories from the Federal Foreign Office can be found on the internet at “www.auswaertiges-amt.de” as well as at the telephone number (030) 5000-2000.

12. Complaint Notification, Remedy, Reduction, Termination

12.1 Request for Remedy

If a travel service is not provided or not provided in accordance with the contract, the traveler can request remedy. The request for remedy must be addressed to the tour operator
and the description of the defect as well as the request for elimination must be specified in the declaration. The organizer can refuse remedy
if remedy is impossible (§ 651k Abs. 1 Nr. 1 BGB) or is associated with disproportionate costs considering the travel defect and the value of the affected travel service (§ 651k Abs. 1 Nr. 2 BGB).

12.2 Reduction

The traveler can demand a reduction in the travel price if travel services have not been provided in accordance with the contract and he has not culpably
failed to report the defect immediately (without culpable delay).

12.3 Termination

If a trip is significantly impaired due to a defect and the organizer does not provide remedy within a reasonable period, the traveler can
terminate the package travel contract – in his own interest and for evidentiary reasons, written form is recommended –
if the traveler cannot reasonably be expected to continue the trip due to a defect.

There is no need to set a deadline for remedy if remedy is impossible or refused by the organizer or if immediate
remedy is required.

If the contract is subsequently terminated, the traveler retains the right to return transport. He only owes the organizer the part of the travel price attributable to the services utilized, provided these services were of interest to him.

13. Liability

13.1 Compensation

In the presence of a defect, the traveler can demand compensation without prejudice to the reduction of the travel price (reduction) or termination, unless
the defect of the trip is due to a circumstance for which the organizer is not responsible. He can also demand compensation for wasted vacation time
if the trip has been thwarted or significantly impaired.

13.2 Contractual Compensation Claims

The contractual liability of the organizer for damages that are not bodily injuries is limited to three times the travel price,

• a) as far as a damage of the traveler is not caused intentionally or through gross negligence by the organizer or

• b) as far as the organizer is solely responsible for a damage incurred by the traveler due to the fault of a service provider.

13.3 Tortious Compensation Claims

For all compensation claims against the organizer arising from tort that are not based on intent or gross negligence, liability for property damage is limited to the amount of three times the travel price.

These liability limits apply per traveler and trip. Any claims exceeding these limits under the Montreal Convention or the Air Traffic Act remain unaffected by the limitation.

13.4 Liability for Third-Party Services

The organizer is not liable for service disruptions, personal injury, and property damage in connection with services that are merely mediated as third-party services
(e.g., excursions, sporting events, theater visits, exhibitions, transportation services to and from the advertised starting and destination points) if these services
are explicitly and clearly marked as third-party services in the travel advertisement and booking confirmation, so that they are not part of the organizer's travel services.

However, the organizer is liable

• for services that include the transportation of customers from the advertised starting point of the trip to the advertised destination, intermediate transportation during the trip, and accommodation during the trip, as well as

• if and to the extent that a customer's damage is caused by a violation of the organizer's duty to inform, clarify, or organize.

13.5 Sports and Holiday Activities

Participation in sports and other holiday activities is your own responsibility. You should check sports facilities, equipment, and vehicles before use.
For accidents that occur during sporting events and other holiday activities, the organizer is only liable if he is at fault. The organizer recommends
taking out accident insurance.

13.6 Transportation Conditions

As stated in the service descriptions (section 3.1), your travel plan (in case of ticketless travel) or your travel documents contain tickets from external
transportation companies. Transportation is based on the conditions of the respective transportation company, which will be made available upon request.

The rights and obligations of the organizer and the travelers under package travel contract law and these detailed travel conditions are not restricted by the conditions of the
respective transportation company.

Each traveler is responsible for arriving at the departure airport on time unless a delay is due to an intentional or grossly negligent
breach of duty by the organizer.

13.7 Duty to Cooperate, Complaints

13.7.1 Duty to Cooperate

Each traveler is obliged to cooperate in the event of service disruptions within the framework of the legal provisions to avoid or minimize any damages.

13.7.2 Complaints / Contact Person

If you unexpectedly have reason to complain, this must be reported immediately to the tour operator on site and a remedy requested. Our
tour guide in the sense of section 3.6 sentence 1 or the contact person in the sense of section 3.6 sentence 2 is also authorized to receive these declarations.

If the tour guide or your contact person is not reachable, please contact the service provider (e.g., transfer company, hotelier, ship's management) or the
organizer or its local representative. The necessary telephone and fax numbers as well as e-mail addresses can be found in your travel plan (in case of ticketless travel)
or in your travel documents, in the service description (section 3.1), or at www.zrce.de.

For damages or delivery delays of travel luggage and goods during air travel, the organizer strongly recommends reporting immediately on site, but no later than within
7 days after discovering the damage for travel luggage, within 14 days for goods since acceptance, in the event of a delay at the latest 21 days after the luggage or the
goods have been made available to the traveler, using a damage report (P.I.R.) to the responsible airline. Airlines usually reject refunds if the damage report has not been filled out.

In addition, the loss, damage, or misdirection of travel luggage must be reported to the tour guide or the local representative of the organizer.

To the extent that warranty rights under §§ 651i to 651n BGB are asserted for this reason, the deadlines according to section 14.1 apply. In the case of complaints, guests of
holiday apartments/houses/apartments must immediately request remedy from the contact person specified in the travel plan (in case of ticketless travel) or in the travel documents.
If this is unsuccessful, please contact the nearest station of the tour guide or the local representative of the organizer.

If the traveler culpably fails to report a defect immediately, a reduction in the travel price does not occur.

13.7.3 No Acknowledgment of Claims

Tour guides are not authorized to acknowledge any claims.

13.8 Online Dispute Resolution

The European Commission provides a platform for online resolution of consumer disputes at ec.europa.eu/consumers/odr/.
The organizer is currently not participating in this voluntary procedure for alternative dispute resolution and is not obliged to do so.

14. Deadlines, Recipients, Limitation and Assignment

14.1 Assertion of Claims

Claims due to non-contractual provision of the trip (§§ 651i to 651n BGB) must be asserted against the organizer no later than one month after the contractually stipulated end of the trip.
Excluded from this are claims under § 280 Abs. 1, § 311, § 241 BGB or tortious as well as enrichment claims.
The assertion should be made in writing in your own interest.

After the deadline has expired, the traveler can only assert claims if he was unable to comply with the deadline without fault. The day of the end of the trip is not counted when calculating
the month deadline.

For the registration of luggage damage, delivery delays in luggage, or luggage loss, see section 13.7.2.

14.2 Limitation

14.2.1 Two Years

Claims of the traveler under §§ 651i to 651n BGB for violations of life, body, or health, which are based on an intentional or negligent breach of duty
by the organizer or a legal representative or vicarious agent of the organizer, are limited to two years.

This also applies to claims for compensation for other damages based on an intentional or grossly negligent breach of duty by the organizer or a legal
representative or vicarious agent of the organizer.

14.2.2 One Year

All other claims under §§ 651i to 651n BGB are limited to one year.

14.2.3 Start of Limitation

The limitation under the preceding paragraphs 14.2.1 and 14.2.2 begins on the day following the contractual end of the trip.

14.2.4 Tortious Act

Claims arising from tort are limited to three years.

14.2.5 Suspension

If negotiations are pending between the traveler and the organizer regarding the claim or the circumstances underlying the claim, the limitation is suspended until the traveler
or the organizer refuses to continue the negotiations. The limitation occurs at the earliest three months after the end of the suspension.

14.3 Assignment

The assignment of claims against the organizer is excluded. This does not apply to accompanying family members or fellow travelers of a jointly registered group.

15. Passport, Visa, Customs, Currency, and Health Regulations

15.1 Information

The organizer will inform nationals of the EU member state in which the trip is offered about the provisions of passport, visa, and health regulations as well as any changes before the trip.
Nationals of other states should inquire at the embassies/consulates responsible for them.

15.2 Visas

The organizer is not liable for the timely issuance and receipt of necessary visas by the respective diplomatic representation if you have commissioned him with the procurement
unless the delay is attributable to the organizer. To obtain visas, etc. from the responsible authorities, you should expect an approximate period of
about 8 weeks.

15.3 Personal Responsibility

The traveler is personally responsible for complying with all regulations important for the execution of the trip. All disadvantages, especially the payment of cancellation costs,
arising from non-compliance with these regulations are at his expense, unless they are caused by a culpable false or non-information from the organizer.

15.4 Travel Documents

Please refer to the service description (section 3.1) to see if a passport is required for your trip or if an identity card is sufficient, and please ensure that your
passport or identity card has a sufficient validity period for the trip. Children require their own travel documents.

15.5 Customs and Currency Regulations

Customs and currency regulations are strictly enforced in various countries. Please inform yourself thoroughly and strictly follow the regulations.

15.6 Vaccination Regulations

Various states require certain vaccination certificates that must not be older than 8 days and not older than 3 years (smallpox) or 10 years (yellow fever). Such
vaccination certificates must also be presented to German authorities if you return from certain countries (e.g., Africa, Middle East).

16. General

The invalidity of individual provisions of the package travel contract does not result in the invalidity of the entire package travel contract. The same applies to the present
travel conditions.

Status: 15.02.2024